Performance
We monitor our performance to ensure that our services are delivered in an efficient manner. We do this by measuring how well we are doing in key areas and comparing our performance over time. We compare our performance against other similar organisations. Our Annual Performance reports are published as a centre spread in the autumn editions of our News & Views magazine, click here to view.
Click to see our latest performance figures
click to see the results from our 2008 customer survey
Charter Mark & Customer Service Excellence Charter Mark is an externally assessed award for excellent customer service. GGH have been Charter Mark holders for over 6 years. The Charter Mark award was recently revised by the Cabinet Office and re-branded as Customer Service Excellence (CSE).
GGH has successfully completed a re-assessment for the Customer Service Excellence standard. The assessor was very impressed with the evidence provided and the staff and customers he met. He said, “This is a very dynamic organisation and the tenants spoke very highly of GGH”. The result means that GGH will retain the standard until 2011 when a further assessment will be needed. The standard provides a framework to ensure excellence in customer service across the organisation and we will continue to improve and monitor our performance. Click here to view the report.
Should you require any further information, please contact Fiona Graham on 01925 452417.