Our repair responsibilities:

We will keep the structure and exterior of your home and building in good repair this includes the following:

• The roof, chimney and external flues, outside walls, gutters and down-pipes, external doors, windowsills, window catches, sash cords and window frames, including external painting and decoration.
• Internal walls, skirting boards, doors handles, floors (not floor coverings) and ceilings and plaster work (but not painting and decorating).
• Installations for supply of water, gas and electricity, for sanitation and for space and water heating. This may include; basins, sinks, baths toilets, flushing systems, drains and waste pipes where fitted by the us.
• Electric wiring, gas and water pipes and taps.
• Water and space heaters, fireplaces and fires where fitted by the us.
• Sockets and light fittings where fitted by us but excluding plugs, bulbs and florescent tubes.
• In the case of flats, we will keep common entrances, halls and stairways and other common parts in reasonable repair.
  

What repairs are you responsible for?

• Decorating the inside of your home and making good any cracks in the plaster.
• Changing fuses and light bulbs, replacing lost keys, replacing plugs and chains and other bathroom fittings such as mirrors, floor coverings, washing lines and bleeding radiators.
• Maintaining the garden including dustbins and refuse areas.
• Any repairs caused by neglect or wilful damage to the property.
• Any forced entry if you are locked out.
• You must also take reasonable precautions to prevent damage or theft to the property including fire, frost, the bursting of water pipes or blocking of drains and clearing blocked sinks.
• Any fittings, appliances or alterations supplied or carried out by you, including T.V. aerials, plumbing in of washing machines, cookers, dishwashers and adapting doors to accommodate carpets.
• It is your responsibility to report repairs promptly and to provide access to our contractors to ensure the repair can be undertaken within the agreed time-scales. You, or a responsible adult, must be present while repairs are undertaken.
• If you live in a flat, you are expected to keep halls and stairways clean and tidy. If we employ staff to carry out cleaning duties in these areas, a service charge may be made.
• The lifting of any wooden floor that has been fitted by you without permission to allow access for repairs.