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Screws Bolt Hammer Spanners


Our repair responsibilities:

We will keep the structure and exterior of your home and building in good repair this includes the following:

  • The roof, chimney and external flues, outside walls, gutters and down-pipes, external doors, windowsills, window catches, sash cords and window frames, including external painting and decoration.
  • Internal walls, skirting boards, doors handles, floors (not floor coverings) and ceilings and plaster work (but not painting and decorating).
  • Installations for supply of water, gas and electricity, for sanitation and for space and water heating. This may include; basins, sinks, baths toilets, flushing systems, drains and waste pipes where fitted by the us.
  • Electric wiring, gas and water pipes and taps.
  • Water and space heaters, fireplaces and fires where fitted by the us.
  • Sockets and light fittings where fitted by us but excluding plugs, bulbs and florescent tubes.
  • In the case of flats, we will keep common entrances, halls and stairways and other common parts in reasonable repair.


What repairs are you responsible for?

  • Decorating the inside of your home and making good any cracks in the plaster.
  • Changing fuses and light bulbs, replacing lost keys, replacing plugs and chains and other bathroom fittings such as mirrors, floor coverings, washing lines and bleeding radiators.
  • Maintaining the garden including dustbins and refuse areas.
  • Any repairs caused by neglect or wilful damage to the property.
  • Any forced entry if you are locked out.
  • You must also take reasonable precautions to prevent damage or theft to the property including fire, frost, the bursting of water pipes or blocking of drains and clearing blocked sinks.
  • Any fittings, appliances or alterations supplied or carried out by you, including T.V. aerials, plumbing in of washing machines, cookers, dishwashers and adapting doors to accommodate carpets.
  • It is your responsibility to report repairs promptly and to provide access to our contractors to ensure the repair can be undertaken within the agreed time-scales. You, or a responsible adult, must be present while repairs are undertaken.
  • If you live in a flat, you are expected to keep halls and stairways clean and tidy. If we employ staff to carry out cleaning duties in these areas, a service charge may be made.
  • The lifting of any wooden floor that has been fitted by you without permission to allow access for repairs.