Understanding our Customers

Understanding our Customers survey Coming Soon!!

Golden Gates Housing asks all of its customers to fill in this customer profiling survey*. This is so we can collect information about who our customers are and to make sure everyone is treated fairly and no-one is discriminated against. The most important part of our organisations work is to make sure every single person feels like a priority, we can only do this with your help and if you provide us with the information that is asked for on the next few pages.

• Monitor the service we provide to you.

• Highlight inequalities and investigate why they happen.

• Remove unfairness and disadvantage.

• See who is using our services and how satisfied they are with them.

• Consider ways of reaching under represented groups and make sure our service meets their needs.

• Improve the relevance of our service - for example, if you tell us that you want information in large print, we’ll send you information in this format in the future.

• Make sure we provide services fairly - for example, if the information you give shows us that a group of people is not accessing one of our services, such as our housing waiting list, then we can try to find out why and remove any barriers.

*If you need help filling in a form in another form in another format contact Cam Kinsella.

All of this information will be confidential to us at GGH and will not be shared.  It will be held in accordance to the Data Protection Act 1998.