Tenant Services Authority (TSA) - New Regulatory Framework for Social Housing in England from April 2010 

This document sets out the new regulatory framework that social housing providers have to meet from April 2010. At its heart are six standards, and against each of these, we have described the outcomes landlords should meet and our specific expectations of them.  The six standards cover:

• Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
• Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
• Tenancy – which contains requirements relating to allocations; rent*; and tenure
• Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
• Value for money
• Governance and financial viability