Background
We believe that placing customers at the heart of the service and working with customers to identify improvements is the best way to drive the service forward and continuously improve the quality of life for our customers.
We have a long history of working with customers to assess housing services; for the past 9 years our customers have conducted numerous reality checks on our services. This feedback is passed to managers, customers and staff and used to improve the services we deliver.
The Tenant Inspector Group was developed in July 2004. It comprises of tenants that are keen to test GGH services in a variety of ways. The group meets every two months, where they receive training and information from the managers of particular services prior to completing inspections of that service.
Tenant Inspectors are free to choose the level of involvement they want. Some may simply choose to test services via the phone and have no other commitments; whereas, others may choose to attend the meetings and conduct a variety of checks, for example, estate inspections, void inspections, repairs inspections, local housing office checks, phone calls to the service centre, etc.
Click here to see the Tenant Inspector Report for 2006/07
Click here to see the Tenant Inspector Report for 2007/08
Click her to see the Tenant Inspector Summary Report for 2008/09
Training & Support
Tenant Inspectors receive training in each of our service areas. This can either be in a group or in a one to one situation. Refresher training is also offered to those members who feel the need to refresh their knowledge. The group meet regularly to discuss inspections and receive updates on previous inspections and to monitor the Tenant Inspection action plan to see what has changed. New Tenant Inspectors have a special induction session with the Tenant Participation Team to bring them up to speed, so they do not feel 'thrown in at the deep end' with the more experienced members.
We do not expect that being a Tenant Inspector should incur any costs for the customer. So we either give the Tenant Inspector door to door service to inspections or cover any expenses e.g. buses and taxis. Being a Tenant Inspector does not affect any benefits you may be on.
Tenant Inspectors receive full support from the Tenant Participation Team who collate the information, report the findings, send out minutes and information, supply the forms and answer queries.
Tenant Inspectors Frequently Asked Questions
Click here for meeting dates
Contact the TP Team