Level of Commitment
Time Commitment
Outline
MEDIUM
12-15 hours per year
The CCP meet quarterly to discuss and be consulted on service changes across the organisation. There are 4 x 2-3 hour meetings, plus time to read the reports prior to the meeting.
For more information on the CCP including minutes of meetings and reports - click here.
LOW
Various
This is involvement people can do from the comfort of their own home, by giving views by post, phone, email, via the website.
For more information on armchair participation - click here.
MEDIUM HIGH
Minimum 12 hours per year
A group of customers are involved in reality checking our services. There are 4 x 2-3 hour meeting per year and the individuals can then do as many inspections as they like from our schedules, depending on the level they wish to be involved.
For more information on Tenant Inspectors, including reports, FAQ, background and training - click here.
HIGH
Minimum 24 hours per year.
For more information on the Federation including minutes of meetings - click here.
Various – 2-3 hours per session.
Each year TP produces a training programme or individual training sessions. Each session lasts 2-3 hours and there are c10 courses per year. Customers can attend as many sessions as they wish.
For full information on all our training courses - click here.
Tenant Participation Monitoring Panel (TPMP):
The TPMP is a group of customers who work with staff to monitor and review the Tenant Participation Compact and Strategy. The group look at how we consult customers, new ways to consult customers, review action plans & budgets and make decisions on issues related to Tenant Participation. There are 4 x 2-3 hour meetings, plus time to read the reports prior to the meeting.
News & Views Magazine Editorial Panel:
LOW MEDIUM
4-6 hours per year
A small group of customers and staff meet before each issue of News & Views to discuss content, layout, format, E&D issues, front covers and improvements. There are 4 x 1-2 hour meetings per year.
Quality Panel (QP):
12 hours per year
The QP is a group of customers who work with GGH staff to ensure that there is continuous improvement of the services that GGH delivers to its customers. It achieves this by monitoring performance and action plans ensuring all customer feedback is responded co-ordinating, administering and analysing customer surveys being formally consulted on new initiatives for their views on value for money and outcomes. There are 4 x 2 hour meetings. For more information on the QP contact Gareth Riley on 01925 452423.
Tenant Board Members:
Minimum 26 hours per year.
We have five tenants on the GGH Board which is responsible for the strategic direction of the organisation. There are 8 x 2 hour meetings per year, plus 1 x 1 hour for the AGM and a minimum of 1 hour preparation time expected for each meeting. In addition, individuals can commit more time by joining special committees e.g. The Finance & Resource committee. Tenant Board members may be required also to attend GGH events.
Leaseholders Focus Group:
4 hours per year
The Leaseholders Focus group meet to discuss and be consulted on services and service changes that affect them as a group. There are 2 x 2 hour meetings per year.
Annual Conference/GGH Celebration Day:
5 hours
To celebrate the achievements of our customers and to promote TP, we hold an annual event which lasts about 5 hours.
Special Events & Seminars:
Various, one off events
In addtion to our regular programme of meetings we hold regular one off consultation events & seminars to ensure we consult widely on key housing issues. If you would like to a mailing list to receive invites to such events contact the Tenant Participation Team.